Reference

How ptlucky Handles Your Personal Information

This Privacy Policy tells you exactly what personal data ptlucky collects when you open an account, make a deposit via GCash, Maya, or InstaPay, or contact support — and how we use, store, and protect it.

Account data handled securelyGCash, Maya, InstaPay payment data protectedYour right to access or delete your dataNo selling of personal informationPhilippines-based player focus

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

ptlucky Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create an account, we collect your name, contact details, date of birth, and a government-issued ID for identity verification. During transactions — whether you load funds via GCash, send through InstaPay, or cash out to your Maya wallet — we record transaction amounts, timestamps,

1
and the reference numbers attached to each transfer. This is necessary to process your payments accurately and to investigate any dispute you raise with our support team. We also collect device and session data: your browser type, IP address, and in-app activity logs if you access
2
the lobby from a mobile device. This helps us detect unusual login attempts and keep your account secure. We do not collect data beyond what is needed to run your account and comply with applicable legal requirements. We do not sell, rent, or share your personal
3
information with third parties for their own marketing purposes. Retention periods follow applicable Philippine law, and data that is no longer required is deleted according to our scheduled review cycle.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE PROTECT IT

Data Security and Account Privacy Practices

We use SSL encryption across all pages and payment flows — this applies whether you are loading funds via GCash or browsing your session history on mobile. Account access requires a one-time password (OTP) sent to your registered number each time you log in from a new device, which blocks unauthorised entry even if someone else knows your password. We review data retention schedules regularly and remove records that no longer serve a legitimate account or legal purpose.

SSL Encryption

Every page and payment flow — including GCash deposits and InstaPay withdrawals — runs over SSL so your data is encrypted in transit at all times.

OTP Login Verification

New device logins trigger an OTP sent to your registered Philippine mobile number, giving you a clear alert if someone else attempts account access.

Cookie Controls

We use session and analytics cookies to keep your lobby preferences saved. You can review and adjust cookie permissions through your browser settings at any point.

Data Retention Policy

We keep your account data only as long as required by applicable law or to resolve open disputes. Records outside those criteria are removed on our scheduled review cycle.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through our official help page. We aim to acknowledge your request and confirm next steps within a reasonable period consistent with applicable law.

Common Questions About Your Privacy on ptlucky

Below are the questions we hear most often about how ptlucky handles personal data. If your question is not covered here, reach out through live chat or the help page and our team will respond directly.

We collect your name, contact number, date of birth, and a government-issued ID. Payment activity — including GCash, Maya, and InstaPay reference numbers — is also recorded to process and verify your transactions.

We do not sell or rent your personal information. Data is shared only with payment processors like GCash or InstaPay to complete your transactions, or when required by applicable Philippine law.

Send a request through live chat or the email address in your account settings. Include your registered mobile number so we can match your record and respond within the period required by applicable law.

Yes. Submit a deletion request via the help page form or through live chat. We will remove data that is not subject to a legal retention requirement and confirm the outcome to your registered email.

All payment flows run over SSL encryption. We store only the reference numbers and timestamps needed for dispute resolution — we do not retain your full GCash or Maya credentials on our servers.

Cookies save your session preferences and help us understand how the lobby is used. You can turn off non-essential cookies in your browser settings; this will not prevent you from logging in or making deposits.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal AccountRegister Accountptlucky Login

How ptlucky Handles Your Personal Information

Data Security and Account Privacy Practices

How to Reach Us About Your Data

Common Questions About Your Privacy on ptlucky

01 What personal data does ptlucky collect when I open an account?

02 Does ptlucky share my data with other companies?

03 How can I request a copy of the data you hold about me?

04 Can I ask ptlucky to delete my account data?

05 How does ptlucky protect my payment information for GCash and Maya?

06 What are cookies and can I turn them off on ptlucky?

Privacy Policy

Related pages

Related pages