Reference

Your Agreement with ptlucky Starts Here

These Terms and Conditions set out what you can expect from us and what we ask of you when you open and use a ptlucky account.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsGoverned by applicable Philippines lawUpdated terms notified via account email
ptlucky Your Agreement with ptlucky Starts Here
HOW WE OPERATE

How ptlucky Handles Your Account Obligations

These terms are built around four commitments that shape how we manage your account data, your transactions and your access to the lobby. Each one reflects a real operational process, not just policy language.

Account Data Handling

Your personal details — name, contact number, linked e-wallet — are stored securely and used only for account operation and verification. We do not sell your data to third parties.

Cookie and Session Use

We use session cookies to keep you logged in and to remember your lobby preferences on mobile. You can clear these through your browser or app settings at any time.

Account Security Practices

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact us via live chat.

Requesting Changes or Closure

To update your registered GCash or Maya number, or to request account closure, submit a verified request through the Help form — our team processes these within two business days.

TERMS ASSISTANCE

Reach Us About Your Account Terms

If any part of these Terms and Conditions is unclear or you need to raise a query about how they apply to your account, our support team is here. You can contact us through live chat inside the ptlucky lobby, by email, or via our help form — whichever works for you on mobile or desktop.

Team online

Live Chat

Open the chat icon inside your ptlucky account lobby. Our agents can clarify any clause, check your account status or walk you through a verification step.

Email Support

Send your terms-related question to our support address found in the Help section of your account. We aim to respond within one business day.

Help Form

Submit a ticket directly from the Support page inside your account. Attach any relevant screenshots if your query relates to a GCash or InstaPay transaction.

Common Questions About These Terms

These are the questions we hear most often about how our Terms and Conditions work in practice — from account setup through to payment disputes and account closure.

They apply from the moment you complete account registration on ptlucky. All activity — deposits, wagers, withdrawals to GCash or Maya — is subject to these terms.

We send an email to your registered address before any material change takes effect. Continuing to use your account after the notice date means you accept the updated terms.

No. These terms permit one account per person. Duplicate accounts are a breach and may result in suspension of all linked accounts pending a review by our team.

Contact us via live chat or the Help form with your transaction reference. We will investigate and respond within two business days; keep your e-wallet receipt as supporting evidence.

Submit a verified request through the Help form inside your account. Identity confirmation is required before we process any change to your registered details or close your account.

Yes — whether you are in the live baccarat room, playing Tongits, or running a crash game session, these terms cover all wagering activity on ptlucky where local law permits.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.